Terms

Please have these checked by the owner and a legal adviser before you go live. They are a starting point.

  1. The booking fee confirms your collection slot. It is credited against your final amount if you accept the quote.
  2. We weigh your laundry after collection and send you a quote on your booking page. We only wash once the quote is accepted and paid.
  3. If you decline the quote, we return your laundry unwashed. The booking fee is kept to cover collection and the return trip.
  4. If we cannot find anyone at the collection address, we may reschedule and charge a new booking fee.
  5. Please remove valuables and check pockets before collection. We are not responsible for items left in pockets.
  6. Report any damage or missing items within 24 hours of delivery by contacting us with your booking reference.
  7. Items we cannot clean safely, such as those with missing care labels, are washed at your own risk once you agree.
  8. Payments are processed by Yoco. We do not see or store your card details.